At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately ~11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion.
The purpose of the role is to provide a single point of contact for all users in ITT’s computing environment for the resolution and processing of IT incidents and requests. This position supports all information technology needs of our global end user community. Supported to the furthest extent possible is the computing hardware and software associated with these activities such as desktops, laptops, mobile phones and peripherals. This support is accomplished in a timely and accurate fashion with focus on the highest level of customer service.
Our Technical Assistance Centre (TAC) team operates 24/7 across the US and Greece. Operational hours in Greece, are from Monday to Saturday and specific Bank Holidays, and working hours are from 06.00 am to Midnight. You need to be able to work on rotating shifts and occasionally to able to be an On Call status (Saturdays / Bank Holidays). Working week will be Monday - Friday or Tuesday - Saturday.
You will be working on first level support, for internal & external end users on a global level and across different timezones, receiving emails & phone calls, recording those cases and resolving or escalating accordingly. Main tickets are related to hardware/software, account access, password recoveries in addition to incident triage.
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