ITT is an industrial manufacturer of critical, engineered components that serve fast-growing end markets in transportation, flow, energy, aerospace and defense. The company’s differentiation is sustained through a combination of several factors: execution, the quality of its leadership and our DNA as an engineering leader. We have a clear purpose as an organization: to provide our customers with cutting-edge solutions to help solve their most critical needs.

 The company generated 2023 revenues of $3.3 billion and is comprised of three distinct segments: 

• Motion Technologies ($1.5B revenue) is a global leader in brake pads, shock absorbers and sealing solutions for the automotive and rail markets
• Industrial Process ($1.1B revenue) is a global leader in centrifugal and twin-screw pumps for the chemical, energy, mining and industrial markets
• Connect & Control Technologies ($0.7B) is a niche player in harsh environment connectors and control components in critical applications for the aerospace, defense and industrial markets.

 ITT is headquartered in Stamford, Connecticut with over 10,000 employees in more than 35 countries and sales in approximately 125 countries.

We are seeking a Pump Service Coordinator to support our aftermarket repair and upgrade business in our PRO Services shop based out of either our Houston PRO or Baton Rouge PRO facilities. Building on centuries of pump design experience, PRO Services provides an array of services focuses on reducing equipment total cost of ownership and increasing plant output, including condition monitoring, predictive maintenance contracts, field service, engineered upgrades, inventory management, and overhauls for pumps and other rotating equipment. The Field Service Coordinator is responsible for scoping, quoting, planning, scheduling, and after sales support for US Field Service and related aftermarket services.

---

May include:

• Support all aspects of Field Service projects including quoting, scheduling, resourcing, technical support, invoicing, and payment resolution.
• Interface with Sales, Customers, Service Specialists to facilitate successful completion of Field Service projects.
• Provide technical support to Field Service team as required.
• Assist in resolving difficult or complex technical problems arising during field service project execution.
• Work independently to plan and schedule jobs.
• Maintain Field Service Specialist Safety Training records.
• Maintain/track field service assets.
• Occasionally domestic travel to Job Sites to perform Job Walks to scope opportunities (< 25% time travel)
• Other duties as assigned.
• Perform additional projects/duties to support ongoing business needs.

Knowledge & Skills:

 

• Excellent communication and interpersonal skills to interact effectively with diverse client group. 
• Ability to anticipate and solve practical problems and resolve issues.
• Self-starter with the ability to work both independently and within a team.
• Ability to effectively communicate ideas and properly describe problems and solutions.
• Ability to effectively handle multiple tasks, time management, and prioritization skills.
• Well-developed planning, organization, analytical, and decision-making skills 
• Ability to produce clear, timely, and concise documentation and have well-developed problem-solving skills.
• Ability to apply good judgment, strong work ethic, and integrity on the job.
• Proficient in relevant PC skills.

Education:

• High School Diploma or GED Equivalent
• Vocational/ Technical Degree preferred 

Experience:

• 5 Years’ Experience in Industrial Rotating Equipment Repair/Service.
• Prior experience in planning and scheduling field service projects including plant outages, push/pulls, installations and commissioning, etc.

Work Environment:

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to  finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  Must be able to wear personal protective equipment - as required by PPE Assessment. The noise level in the work environment is usually noisy as most of the activity occurs in a machine repair shop environment.

 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

We aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what’ they accomplish, but also on ‘how’ they reflect ITT’s values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.

Annual Salary Range is $87,000.00 and $108,600.00 plus benefits and incentive plans.