At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately ~11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion. 

• Motion Technologies: (Revenue of $1.4B; headcount of ~ 4,000; operates in 13 countries) manufactures brake components and specialized sealing solutions, shock absorbers and damping technologies primarily for the global automotive, truck and trailer, public bus and rail transportation markets. 
• Industrial Process: (Revenue of $1.4B; headcount of ~3,400; operates in 30 countries) manufactures engineered fluid process equipment serving a diversified mix of customers in global industries such as chemical, energy, mining, and other industrial process markets and is a provider of plant optimization and efficiency solutions and aftermarket services and parts. 
• Connect and Control Technologies: (Revenue of $0.8B; headcount of ~ 3,800; operates in 10 countries) manufactures harsh-environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and energy markets.

Respond to customer requests regarding Spare Parts, preparing national and export proposals for: Spare Parts / Replacement, Technical Assistance Services.

Receives customer contact via email or telephone calls, identifies whether it is a spare/service purchase or a complaint. In the case of purchase, it analyzes what was requested, if it is an ITT Brazil line, it obtains the serial number of the customer's pump in order to track the Material List of the pump in question. If this is not possible or there are doubts, contact engineering to better define the component. Doubtful or ambiguous requirements are agreed with the client, a GBQ-R budget is prepared to send the proposal, if approved the client sends the order to ITT Brasil which is entered into the system and forwarded to the PCP automatically, if not ITT Brasil line requests document. and drawings to the customer to carry out the quote/service and follows the previous procedure. If it is a complaint, forward it to the Seller and Quality Manager for the appropriate opening of the RNC and processing of the complaint. Negotiates the offers issued when customers contact the AFTERMARKET department directly and send the revised offers according to the negotiation carried out. Registers the customer in the Microsiga system. Informs the customer about the status of the order or possible delays if any. Maintains active communication with the client and the PCP.

Bachelor's degree in administration or related courses., Experience in the activity, knowledge of office packages (Word, Excel, Power Point); English and/or Spanish is not mandatory but will be an advantage, knowledge of the TOTVs (Microsiga)/ SAP program;