ITT is an industrial manufacturer of critical, engineered components that serve fast-growing end markets in transportation, flow, energy, aerospace and defense. The company’s differentiation is sustained through a combination of several factors: execution, the quality of its leadership and our DNA as an engineering leader. We have a clear purpose as an organization: to provide our customers with cutting-edge solutions to help solve their most critical needs.

 The company generated 2023 revenues of $3.3 billion and is comprised of three distinct segments: 

• Motion Technologies ($1.5B revenue) is a global leader in brake pads, shock absorbers and sealing solutions for the automotive and rail markets
• Industrial Process ($1.1B revenue) is a global leader in centrifugal and twin-screw pumps for the chemical, energy, mining and industrial markets
• Connect & Control Technologies ($0.7B) is a niche player in harsh environment connectors and control components in critical applications for the aerospace, defense and industrial markets.

 ITT is headquartered in Stamford, Connecticut with over 10,000 employees in more than 35 countries and sales in approximately 125 countries.

ITT Inc. is looking for an Applications Technical Support Analyst to join their team. The Applications Technical Support Analyst will manage, design, and support services related to the engineering software applications used within the organization. The successful candidate should have a bachelor's degree in IT or a related field or a high school diploma with 10 years of experience in a similar role. We are looking for a self-starter who is eager to learn and grow in this role. U.S. Citizenship is required for this position. 

Responsibilities:

• Resolve issues with Engineering applications and monitor ServiceNow queue.
• Manage large multi-departmental projects with end users, other IT teams &, vendors, to design/ improve the architecture, operational standards, and practices of the IT engineering team!
• Understand and manage the engineering software applications role in the business.  Provide technical support for the software from troubleshoot, installation and upgrade of off the self-software Develop best practices and collaborate with other team members.  
• Provides guidance and consultation on applications and related services to other departments. This will include use of software, licensing, cost, and customization.
• Effectively utilize company standard incident remediation system to assign, prioritize, track, and remediate incidents, tasks, and end user requests.
• Work independently to resolve issues, while understanding when to involve other IT support functions such as data center and networking.

Qualifications:

• U.S. Citizenship is required
• Bachelor's degree in Information Technology, Computer Science, or similar is preferred; High school diploma with 10+ years of experience is required.
• Excellent customer service, project management, and communication skills are required.
• Highly tuned technical problem solving, and analytical skills are a must.
• Must have experience with license management for various software.
• Possess cultural awareness and sensitivity to work with a global user base.
• Experience with the following software is preferred:
  • • • AutoDesk CAD/PLM
      • PTC Creo and Windchill
      • Cimco
      • Geomagic
      • ANSYS Software
• Experience is ServiceNow ticket system is preferred
• Experience working in a large company or engineering/manufacturing preferred

We aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what’ they accomplish, but also on ‘how’ they reflect ITT’s values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.

Annual Salary Range$70 hourly