At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately ~11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion.
Overview:
"Add Value" to our product through world class customer service and trade compliance throughout the quotation and order cycle with proper follow-up, expediting and coordinating of such parts business. Act as the single point of contact for customers and sales for the IP Repair Parts business. To support the repair parts selling initiatives of the field sales team while developing a close supportive relationship internally with fellow CSRs, with our Sales engineers in the region and customers. The CSR is a link in understanding and translating to our business system the technical and commercial repair parts requirements. The CSR is responsible for customer satisfaction regarding quotes, orders, delivery performance, and follow up quality of Quotations. Understand & assist as needed with Order Entry, and communicate the various contacts/functions in the IP Supply Chain as well as executing to processes (ship direct, Qwik Response, special commitments, etc.) in support of meeting customer requirements.
Education: Bachelors degree in a business or technical curriculum with a year of technical or sales experience. Or an Associates degree with five years experience – Customer Service, Manufacturing Production Control or Engineering.
Other Skills/Knowledge/Experience:
Proficient in MS Office applications. Requires working experience of the AS400 system,
Workbench & ePRISM. Experience using internet applications. Excellent verbal and written communication and interpersonal skills. Excellent organizational and time management skills. Knowledge and experience with IP products & processes and be capable of answering a varying degree of technical questions. Should be familiar with pump conversion and material of construction and potential material substitution using retention files and reference materials within CSC library. Understanding of IP GSC and some experience with knowledge of credit, collections & GetPaid disputes.
* Team Player * Quick learner
* Goal oriented * Puts forth extra effort
* Self starter * Well organized
* Mentoring skills *enthusiasm for work
* Effective Communications w/mgmt.