At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately ~11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion. 

 

• Motion Technologies: (Revenue of $1.4B; headcount of ~ 4,000; operates in 13 countries) manufactures brake components and specialized sealing solutions, shock absorbers and damping technologies primarily for the global automotive, truck and trailer, public bus and rail transportation markets. 
• Industrial Process: (Revenue of $1.4B; headcount of ~3,400; operates in 30 countries) manufactures engineered fluid process equipment serving a diversified mix of customers in global industries such as chemical, energy, mining, and other industrial process markets and is a provider of plant optimization and efficiency solutions and aftermarket services and parts. 
• Connect and Control Technologies: (Revenue of $0.8B; headcount of ~ 3,800; operates in 10 countries) manufactures harsh-environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and energy markets.

 

This customer facing role provides technical, quotation, and order processing support for the Engineered Valves outside sales team, its indirect channel partners, engineering firms and OEMs. Technical support includes detailed knowledge of products, applications, installation, and operation of ITT valves. Quotation activity includes specification review, preparation of comprehensive proposals, and proposal follow up. Order processing includes entering and managing large project orders and resolving issues throughout the order process.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following, but other duties may be assigned.

Assists direct and indirect sales team by providing expert product and application support and formally communicating technical information. Works with internal resources to address technical quires and provides responses to the customer base.

Reviews customer specifications and prepares comprehensive, professional proposals covering all requirements of the inquiry. Works with internal resources to provide the best technical and commercial offering and documents all aspects of the proposal. ,
Provides project management support on large project orders, including order entry, documentation preparation, scheduling, and all communication with the customer to assure smooth execution of the job.

Reviews customer provided terms and conditions, prepares comments in response, and supports activities required to bring to closure.

Understands export control requirements and ensures compliance on all export orders.

Produces various reports regarding quotations, orders, quality assurance, and customer satisfaction.

Be knowledgeable with all appropriate ISO procedures and policies and provide administrative support as required.

Organize and manage responses to all Customer inquiries within the required timeframe and handle all Customer complaints as required.

Support all EPRISM activities. Produce reports and provide analytical support as required

Assists with resolutions of customer return material and warranty issues. Assist with the prompt and efficient resolution of customer invoice and payment issues.

 

SUPERVISORY RESPONSIBILITIES

 

No supervisory responsibilities for this position

 

QUALIFICATIONS 

 

Previous Customer Service & applications support experience.  Strong communication, interpersonal and analytical skills.  Ability to read technical specification and recommend solutions to customers.

 

Strong team, motivational, and communication skills.  Ability to achieve targets and meet deadlines.

EDUCATION and/or EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree (B.A. / B.S.) from four-year college or university or appropriate experience in application support / technical support.  Engineering degree is preferred.

 

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 

MATHEMATICAL SKILLS

Ability to work with basic mathematical concepts.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

 

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

 

COMPUTING SKILLS

Ability to effectively utilize word processing software and spreadsheets and to navigate and use other custom applications software in a MS Windows environment.  Knowledge of SAP is desirable.

 

CERTIFICATES, LICENSES, REGISTRATIONS

N/A

 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

TRAVEL
Some travel may be required from time to time as part of this position.

 

We aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what’ they accomplish, but also on ‘how’ they reflect ITT’s values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.

$86,000.00 to $128,800.00, plus benefits and potential bonus